- TAC & WorkSafe approved
- AHPRA registered
- Health funds & HICAPS
Kiapractic respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or receive care from us.
Kiapractic provides chiropractic care, dry needling, myofascial cupping, rehabilitation and related services in Greenvale, Victoria.
We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Depending on how you interact with us, we may collect information such as:
We generally collect personal information directly from you. This may happen when you:
Where appropriate and permitted by law, we may also receive information from another healthcare provider, referrer, insurer, TAC or WorkSafe organisation, or another person involved in your care or claim.
We collect and use personal information for purposes including:
We will generally only use your health information for the purpose for which it was collected, for a directly related purpose you would reasonably expect, where you have consented, or where otherwise permitted or required by law.
Online appointments are provided through our booking system, Cliniko. Information submitted through the online booking process may be collected and stored by Cliniko on our behalf.
Cliniko maintains its own privacy and security practices. You can read more in its Privacy Policy.
We do not sell your personal information.
We may disclose personal information where reasonably necessary to provide healthcare or operate our practice. This may include disclosure to:
We will only disclose information where permitted or required by law, where necessary for your care or related purposes, or where you have otherwise provided consent.
Some technology and service providers we use may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations.
Third-party technology providers used by our practice may have operations or service providers located outside Australia.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access to personal information is limited to people who need it for appropriate healthcare, administrative or legal purposes. We also use appropriate physical, technical and organisational safeguards for the information we hold.
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before providing access to personal information.
If you submit an enquiry through our website, we use the information you provide to respond to your enquiry and, where appropriate, arrange or discuss your care.
Please do not use the website enquiry form to provide information about an emergency. If you require urgent medical assistance, contact emergency services or an appropriate healthcare provider.
If you submit an enquiry through our website, we use the information you provide to respond to your enquiry and, where appropriate, arrange or discuss your care.
Please do not use the website enquiry form to provide information about an emergency. If you require urgent medical assistance, contact emergency services or an appropriate healthcare provider.
Our website may use cookies or similar technologies that are necessary for website functionality, security, performance or understanding how visitors use the website.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate and respond to your concern.
We will handle privacy complaints in a reasonable and timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes to our services, information handling practices or legal obligations. The latest version will be published on this website.
If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.
Kiapractic
Greenvale Medical Centre
1/11 Greenvale Drive, Greenvale VIC 3059
